As many of you know all too well, successfully removing your pirated work from online sites is a time consuming task. Not only does you have to find the infringing content, but have to spend time crafting a DMCA notice to send to the service provider hosting the illicit links and/or files.
I recently was notified about some links shared by a Twitter account that led to some pirated movies. At first I attempted to use Twitter’s web form, but it REQUIRED me to log-on to a Twitter account in order to send a DMCA notice via their web form. Sorry.
I don’t think there’s anything in the law that requires DMCA senders to have an actual account with service provider???? For me, the most efficient approach was to send the take-down notice directly Twitter’s designated DMCA agent listed in the US Copyright Office directory of DMCA agents. Here’s what I found:
Ok, so there’s an email address (copyright@twitter.com) clearly listed (as required by law) and so I sent my DMCA notice to that email address. I quickly received an automated response from support@twitter.com telling me, essentially, that Twitter ignored my request and that I must use their web form instead.
Now, I didn’t send an email “attachment.” I sent an email with the language of the DMCA notice and the infringing links included in the body of the email.
Twitter surely does deal with massive numbers of DMCA take down requests daily, but that’s not my problem. Attempting to force notice creators to log into their system in order to access a clunky web form not only adds greater burden by eating up valuable time, but makes record keeping on much more difficult. Emails provide me with a record of both the reported links and the time/date I sent the notice to Twitter.
This is the kind of stuff that has been happening for a long time with the DMCA. Service providers do everything they can to erect roadblocks to creators who are trying to protect their work from online theft. While Twitter is not alone in this behavior–the real question remains–why are these companies allowed to repeatedly flout the law?
Meanwhile, even a small effort toward progress like the CASE Act, which would provide creators access to a modicum of relief via a small claims process, is being held up in the Senate by Ron Wyden at the behest of tech companies, some of which happen to be big donors.
Twitter’s DMCA “process” is simply one more in a long list of examples as to why the the DMCA doesn’t work. Big tech companies simply ignore the rule of the law and make efficient take-downs as difficult as possible on creators.