Why does Google play a DMCA piracy shell game?

Why does Google play a DMCA piracy shell game?

When Google removes a pirate link from search it redirects users to very same link on Chilling Effects

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Search for Gravity on Google, look for a result that’s been removed, click link provided and you’re taken to a list of infringing links for the same movie, making it easy to find and watch pirated copy of the film

Google received a lot of positive press recently with its announcement that notorious pirate sites would be demoted in its search results, but just take a look for a second at how disingenuous that claim is, and how truly duplicitous its business practices actually are. Bear with me as I explain…

Google brags that it’s a leader in fighting online piracy, making this pronouncement in its latest PR missive, its updated “How Google Fights Piracy” report:

Be Efficient, Effective, and Scalable. Google strives to implement anti-piracy solutions that work. For example, beginning in 2010, Google has made substantial investments
in streamlining the copyright removal process for search results.

The report goes on:

Nevertheless, online piracy still remains a challenge, and Google takes that challenge seriously. We develop and deploy anti-piracy solutions with the support of hundreds of Google employees.

This braggadocio makes for good soundbites but is really just more corporate baloney.  In truth, here’s what really happens when Google removes pirate links from search results in response to a DMCA takedown notice:

    • Search for a free (pirated) movie
    • Review results and find one removed due to a DMCA notice, the link replaced by this statement:google-chilling-effects
    • Click the link “read the DMCA complaint.”
    • Arrive at a list that includes the missing pirate link along with a bunch of others infringing links (courtesy of Chilling Effects)
    • Click one of the listed pirate links and go directly to (free) movie

So, let’s get this straight…Google waxes on how “seriously” it tackles online piracy, about how hard hundreds of employees work to “deploy anti-piracy solutions” yet–with a wink, wink and a nudge, nudge–it redirects users to the very same links it boasts about removing.  Google could just as well call this its “link-finder” tool.

Don’t believe me? Take a look at the examples above and below.  I chose a couple recent, popular films (Dracula Untold and Gravity), searched on Google, ended up at Chilling Effects and–voilàquickly found what I was looking for. In fact, I didn’t find just one infringing link, but dozens.

How convenient! This makes it much easier to find a pirated copy of the film. Thanks Google. 🙂  Thanks Chilling Effects. 🙂 Thanks for protecting online pirates and ensuring that free (stolen) movies remain easy-to-find online no matter how many DMCA takedown notices filmmakers and musicians send in an effort to safeguard their work.

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Searched for Dracula Untold on Google, found result that’s been removed, clicked the link provided and ended up at list that included a bunch of working pirate links for same movie

I’m sure attorneys for Google and Chilling Effects have made sure that this setup conforms to the law while they publicly defend the operation as providing “transparency.” Google admits as much on its own web pages:

We link in our search results to the requests published by Chilling Effects in place of removed content when we are able to do so legally.

And, while both entities may follow the letter of the DMCA, clearly neither Google nor Chilling Effects care much about respecting its intent.  It’s also worth noting that Google’s report on piracy fails mention its “legal” reposting of pirate links or its connection to Chilling Effects.

If folks at Google were seriously interested in doing something about online piracy, do you really believe they would provide direct links to the very same infringing content its employees had worked so hard to remove?

Busting Piracy on Google’s Blogger Barnacle Sites

Busting Piracy on Google’s Blogger Barnacle Sites

blogger-pirates-sites-graphic.Is this really what lawmakers had in mind when they wrote the DMCA?

Seriously, it’s not that I just love spending my time bashing Google, but the fact is that this company deserves to be taken to task (every second of every day) for the lousy job it does dealing with the rampant piracy on its Blogger platform.  The slide show below is simply more documentation as to just how absurd, convoluted and outright busted the DMCA takedown process is with the barnacle that is Blogger (Blogspot.com). While mothership Google pretends not to notice, web pirates grow and thrive in the waters of its safe harbor. 

Not only does Blogger provide a sanctuary for movie pirates around the globe, but Google’s cloud-based storage Google Drive, often a host for the Blogger pirated movies streams, looks a lot more like Megaupload than a legit business.  Figures, for a company trying to bust indie-musicians and rip-off professional photographers, developing slick and slimy ways to avoid the law seems about par for the crooked course.

Google makes billions leveraging content created by others.  The least they could do is respect our right to remove it, but that would mean less content for them to leverage, and thus less money for them.  For Google, though it regards itself as the emperor of tech, ever evolving to offer society the next big thing; it’s really just like many other multinational behemoths seeking to protect and its increase profits.  Who cares where those profits come from?  Given greed’s at the company’s core, I once again welcome you to another example of Google’s takedown labyrinth.

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When Congress crafted the Digital Millennium Copyright Act (DMCA) in 1998 they explicitly carved out “safe harbor” from liability for copyright infringement so long as the service provider, upon obtaining such knowledge or awareness, acts expeditiously to remove, or disable access to, the material.”   

Section 512(c) limits the liability of service providers for infringing material on websites (or other information repositories) hosted on their systems. It applies to storage at the direction of a user. In order to be eligible for the limitation, the following conditions must be met:

  • The provider must not have the requisite level of knowledge of the infringing activity, as described below.
  • If the provider has the right and ability to control the infringing activity, it must not receive a financial benefit directly attributable to the infringing activity.
  • Upon receiving proper notification of claimed infringement, the provider must expeditiously take down or block access to the material.

The legislation also contains this language with regard to a service provider being eligible for limitations on liability, “: (1) it must adopt and reasonably implement a policy of terminating in appropriate circumstances the accounts of subscribers who are repeat infringers…

After you step through these slides and read my previous posts examining Google’s dysfunctional takedown procedures, can you really believe Google is “expeditiously”  honoring the intent of the DMCA?  If so, I’ve got a bridge to sell you…

 

Google and the Art of the DMCA Dawdle

Google and the Art of the DMCA Dawdle

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Google DMCA takedown liesHow much more of Googlenocchio can filmmakers take?

Google publicly brags about its commitment to make copyright work better online” but the in reality it’s just a big, fat LIE.

I must say it was pretty ironic when, in the midst of working on this post, Ironically, I received this email from an indie film director asking my advice about dealing with Google:

Ellen, I have a quick question. I am having problems submitting DMCA notices to Google on some of the links, where I have submitted them before and  Google hasn’t taken them down.   [emphasis added]

When I try and re-submit–this can be weeks months later–it won’t allow me to submit the form, saying, the link has been submitted before. Do you have this problem, not sure if I am doing something wrong, or is there nothing I can do !

 

Sound familiar?  I’m sure it does to the many indie filmmakers who, like myself and my colleague above, are routinely at the mercy of Google’s not-so-transparent, lame DMCA takedown procedure when we find stolen copies of our work online.

To dramatize just how flagrant Google’s DMCA foot dragging is I created a clock to track the company’s (lack of) action when it comes to efficient removal of pirated content from Blogger-hosted pirate sites.  The clock below began started clicking on April 24th when 2 links were reported for copyright infringement.  As of today, June 17th, nearly 2 months later, both pirated movies remain online as does the pirate Blogger-hosted website (see graphic below)

UPDATE: The site was removed July 10th, 2014, nearly 3 months after the first DMCA takedown notices was sent to Google.

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Blogger hosted pirate movies

Pirate Blogger website remains online

Remember, this is just ONE example of Google’s slow as molasses (or non-existent?) takedown work-flow. Remember this promise?

1.)  Streamlined submission tools for rightsholders. 

Working alongside industry representatives, we’ve built a better submission and handling system for our high-volume DMCA takedown submitters that simplifies the reporting process and reduces our average response time to less than 24 hours. [emphasis added]

 

When it comes to Google, broken promises are merely its modus operandi.   When Google flacks claim the company cares about copyright infringement, it’s just a lie.

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Google’s Blogger DMCA takedown procedures a hot mess

Google’s Blogger DMCA takedown procedures a hot mess

broken-blogger-dmcaGoogle’s claim that it’s doing a great job streamlining its response to DMCA takedown notices on its Blogger-hosted websites doesn’t jibe with the truth.  This year the U.S. Patent and Trade Office  (USPTO) has been holding a series of hearings with the goal of “improving the operation of the DMCA notice and takedown policy.”

The first public meeting was held this past March in Alexandria, Virginia and second took place May 8th in Berkeley, California. I was able to attend the Berkeley hearing in person and heard representatives from content creation industries and service providers give their perspectives on the current state of “notice and takedown” for infringing content and what could/should be done to “fix” it.

Each speaker presented a PowerPoint, links to which can be found here and a video archive here.  As with the initial hearing in March,  Google was represented by its Legal Director for Copyright,  Fred von Lohmann who walked the audience through Google’s “DMCA notice and takedown tools” and highlighted what he called the company’s “trusted submitter program.”  In his PowerPoint, Mr. von Lohmann referenced Google blog post from 2011 “New tools for handling copyright on Blogger” that supposedly highlighted the great progress that’s been made in streamlining the process.

Listening to Mr. von Lohmann it seemed clear that his words were designed for an audience made up of government officials and industry representatives and not indie artists.  He (carefully) described a two-tiered system in which “trusted” submitters have access to a wealth of takedown mechanisms to remove infringing content from Google affiliates.  However, aside from YouTube, access to these “trusted” programs seems limited to the big film and music entities.

Specifically, with regard to Blogger, the criteria as to how one becomes a part of this so-called “trusted submitter” program remains murky and ill-defined.  Immediately following the event I searched Google to find out more (and how to apply) I only came across a link to Mr. von Lohmann’s USPTO PowerPoint.  There was nothing on any Google site to answer the question as to how indie rights holders could utilize this so-called “tool.”  Since there was no more information to be found, shortly after the event I took to Twitter to ask @flohmann directly for a clarification on his presentation.  The response thus far, only crickets…

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In addition to this lack of clarity as to who exactly can take advantage of certain tools, Mr. von Lohmann’s careful characterization of his company efficient takedown system did not match my user experience, particularly with regard to Blogger.  Over these past few years I’ve documented time and time again the many ways Blogger--and therefore Google–fails to live up to its promises to remove infringing content from its platforms.

google-blogger-claimYet, according to Google’s self-published, self-serving report, “How Google Fights Piracy,” (that I’ve criticized in a previous post) the company continues to insist that it’s proactive fighting piracy on its Blogger web-publishing platform:

We remain vigilant against the use of the Blogger platform by pirates looking to set up a free website…we will remove infringing blog posts when properly notified by a copyright owner, and will terminate the entire blog [emphasis added] where  multiple complaints establish it as a repeat infringer.

Sorry, but the facts clearly don’t match up with this corporate hyperbolic PR spin.  Truth be told, Blogger’s takedown system is, in reality, a hot mess.  Add Google Drive to the mix and company claims of a “streamlined” takedown process seem even more absurd.

  • Blogger content that is reported as infringing takes weeks, not days to remove.
  • Blogger hosted blogs that are in the business of promoting pirated movies remain online despite multiple, repeated DMCA notices and despite clear evidence they exist to pirate films.
  • The Google DMCA takedown procedure is not easy to navigate.  Once users find it, they must repeatedly choose options in order to (eventually) get to the correct takedown form, even someone well versed in the procedure.  Why not offer direct links to the correct forms for each platform?
  • Blogger’s website templates offer no direct links to Google’s (streamlined) takedown form.  Why can’t Blogger hosted sites automatically provide a button/link in their menu bar or footer, designed as part of any page template to enable easy and direct access to Google’s “streamlined” takedown form?
  • Google Drive takedown procedures are convoluted and unclear.  No easy way to determine file’s URL to report and no direct link to report.
  • When a file is reported on Google drive it can take weeks, not days, to remove the infringing content.

Rather than fulfill its promise to expedite takedowns for copyright infringement, it seems that the “Google Team” does everything within its power to make the process convoluted, cumbersome and difficult–particularly for individual artists who don’t have the deep pockets to hire help and/or automate the takedown workflow.  Please take some time to review the graphics that I’ve created that illustrate just how badly Google is doing when it comes to Blogger (and Google Drive) takedowns.

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Given the complexity (and hilarity) of attempting to remove pirated stream of our film “And Then Came Lola” (seen in the example above) hosted on Google Drive I made the following video that will walk viewers through the process. Weirdly I was able to find the URL (that was not the case with some of the other examples I’ve provided) yet that didn’t help much since pirated copy is still, as of today, June 1st, available on line–more than two weeks after I sent a DMCA takedown notice to Google.   As far as I’m concerned, when Google characterizes itself as doing a good job with this process I can only shake my head.  No matter how many ways Google spins it,  it’s not true.

 https://vimeo.com/97077933 

Coming soon, Part Two:  How Google Could Fix its Broken DMCA Takedown System

Everyone hates the DMCA

Everyone hates the DMCA

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1998’s DMCA is well past its sell-by date.  Time for a makeover.

The past 20 years have seen a virtual technology revolution.  We have the world at our fingertips, literally.  Yet, despite the massive technological transformation of our society and culture, our laws have yet to catch up.  The haggard Digital Millennium Copyright Act is a shining example of this fact.  Signed into law in 1998, the legislation was designed to manage copyright issues in the dawning digital age.

Unfortunately, rather than manage copyright, it’s provided a huge loophole through which a number of online pirate entrepreneurs sail blissfully through.  Known as the “safe harbor” provision, this oft-abused language has served to shelter digital thieves at the expense of rights holders.  “Safe Harbor” has enabled the growth of a criminal cancer and it’s a cancer–that as of now–cannot be beaten, only kept (marginally) at bay. As Wikipedia notes, “The DMCA’s principal innovation in the field of copyright is the exemption from direct and indirect liability of internet service providers and other intermediaries.” As I’ve suggested previously, any update to the law should include a requirement that in order to qualify for the limitations to liability that safe-harbor offers,  certain user-generated content sites must implement reasonable technology to mitigate content theft.  More on that later.

The actual “takedown” process has also drawn fire (from both sides of the debate).  Copyright holders often find sending out DMCA notices to be an exercise in futility as it’s nearly impossible to keep up with the volume of pirated content found online (usually via for-profit piracy websites).  Those who operate legitimate user generated content sites like YouTube argue that false DMCA notices stifle “free speech.”  Never mind that the vast majority of notices sent are valid if Google’s stats are any indication.  They report that more than 97% of the notices they receive are valid (data listed from 2011).

At any rate, this past week in Washington the wheels of government moved ever-so-slightly as the House Judiciary Subcommittee on Courts, Intellectual Property, and the Internet held a hearing on the DMCA.  The witness list included Katherine Oyama, Sr. Copyright Policy Counsel for Google; Paul Sieminski General Counsel for WordPress parent Automattic;  Grammy winning composer and conductor Maria Schneider;  Paul Doda, Global Litigation Counsel for Elsevier;  Annemarie Bridy, professor University of Idaho College of Law; and Sean M. O’Connor, a law professor from the University of Washington.

Overall the testimony was predictable.  Those representing copyright holders spoke on the burden of sending repeated takedowns while those with a tech perspective argued that the DMCA actually hurt those receiving notices more than it helped artists in safeguarding their work.  Tech representatives also extolled the virtues of “safe harbor” and declared that it was the reason that the internet has flourished in the nearly 20 years since the law was enacted.  Of course they failed to mention that abuse of “safe harbor” is rampant and that the intent of the law’s languages has been twisted beyond repair and in desperate need of a 21st century  makeover.

Google’s Katherine Oyama appears be well-liked in Washington DC, but even the RIAA found fault with her testimony and published a “fact check” of her statement.  Oyama noted that Google has spent more than “60 million dollars on the development of content ID on YouTube,” but the RIAA fact check puts that figure into context:

Google created Content ID in 2008. Google’s revenues since then have surpassed $200 billion – so Google only spends less than 0.03% of its revenues on preventing copyright theft on YouTube?

Ms. Oyama’s assessment that the DMCA was working well for rights holder was also a dubious assertion.

The increasing volume of takedown notices demonstrates the continued relevance and effectiveness of the DMCA’s notice-and-takedown regime. Copyright owners are using the process ever more intensively, suggesting that they continue to find it valuable.

“Valuable” relative to what?  I suppose something is better than nothing but certainly the DMCA as an effective method to remove infringing content online is somewhat like using an umbrella to keep dry in a hurricane.   Though not her intent, Ms. Oyama’s testimony does offer a glimpse at what should be included in any update of safe harbor:

As copyright owners and enforcement vendors continue to deploy new technologies to identify uses of their works online, we expect the cost per notice to continue to drop, and takedown volumes to concomitantly increase.

The key here is new technologies.  As I alluded to above, my suggestion to “fix” safe harbor would be to mandate that websites offering affiliate rewards (the business model used by the now defunct Megaupload) be required to institute some form of content ID system in order to vet content uploaded by these affiliates.  Note that I said sites offering affiliate (cash) rewards.  The cyberlocker business model, which has become the central means of disseminating and monetizing stolen content online, would no longer be viable.  Sites like drop-box that allow users to store and share files but don’t incentivize piracy would remain untouched.

Paul Sieminski who testified on behalf of Automattic, the parent company of the popular online blogging platform WordPress made perhaps the most ironic statement of the afternoon.

Another deterrent is that the counter notice form itself` – many users need to consult a lawyer before completing and submitting the form, and most don’t have the time or resources to do that.

Mr. Sieminski should try replacing the term “counter notice” with the term “DMCA notice.”  Just imagine what it’s like for indie filmmakers, musicians, photographers, etc. who find their work appropriated (usually for profit) online.  As Ms. Schneider pointed out in her testimony, the system is actually weighted against the content creator:

The takedown procedure should be more balanced. I am certain that most of my fans who upload my music have no intention of harming me – and probably no
knowledge that they are doing so. But to upload my music on most sites, one simply has to click a box saying they acknowledge the rules. On the other end of the transaction, I, the harmed party, must jump through a series of hoops, preparing a notice for each site, certifying documents under penalty of perjury, and spending hours learning the sites’ unique rules for serving the notice. Owners should have a more streamlined and consistent process to take content down.

Need more proof?  Well, if you haven’t done so already, take a look at the video I posted at the top of this piece documenting the more than 56,000 download links and streams we sent out to remove pirated copies over several months in 2010 after our film’s release.  Our DMCA story is not atypical.  Every day musicians, filmmakers and other creators around the world are spending time they could be using more productively, sending out DMCA takedown requests.   What about the “time and resources” of the content creators whose work is stolen and monetized by thieves?  Takedowns will be a part of any fix, but we must figure out a better way to create a balanced approach that doesn’t necessitate the need for an sending a seemingly endless cycle of notices to cyberlockers and search engines.

The time has come to fix the broken DMCA and create a system where creators can flourish– and the wealth of content they create can be enjoyed, and sustained, by consumers throughout the world.